Terms

Last updated 29 September 2026

These terms cover two things: buying the Placehit board game (part A) and using the Placehit app (part B). They are written to be read. If anything is unclear, email us.

A. Buying the board game

1. What these terms apply to

Part A applies when you, as a consumer, buy the Placehit board game from us online — on our website, in our shop or through the app. Your rights under Swedish consumer law, and any stronger rules in the EU country you live in, always apply on top of these terms. Nothing here takes them away.

2. The product

Placehit is a music card game: 288 cards, each with a city and its flag on one side and a QR code on the other. For 2–12 players, about 30 minutes a game, ages 16+. The game and the app are in English.

To play you also need:

• a smartphone — iPhone with iOS 15 or later, or Android 7 or later,
• the free Placehit app (App Store or Google Play),
• an internet connection (Wi-Fi or mobile data), and
• one Spotify Premium account for the table. The songs play from Spotify, not from Placehit.

Spotify is a separate service with its own terms and price. Placehit is not affiliated with or endorsed by Spotify, Apple or Google. We can't guarantee that every song stays available on Spotify in every country.

The app is free and we keep improving it, so features may change over time. We will keep the board game playable with the app.

This product is not a toy and is not meant for children. Ages 16+.

3. Prices and delivery costs

Prices include VAT and are shown before you pay. Standard delivery is free; if a faster delivery option is offered, its price is shown at checkout. If we deliver outside the EU, your country may charge import duties or taxes; we'll show this at checkout where we can, and otherwise these are paid by you to your customs authority.

4. Your order

When you place an order, you get an email that we have received it. The contract between us is made when we send the order confirmation. If something stops us from delivering — for example the game is sold out or the price was obviously wrong — we tell you as soon as we can and refund everything you paid.

5. Payment

You pay in the checkout, which is run by Shopify. The payment methods on offer are shown there. We never see your full card details.

6. Delivery

We deliver to the countries offered at checkout. We send your order without undue delay and you get an email when it is on its way. If we haven't delivered within 30 days of your order, or by a date we have agreed with you, you may ask us to deliver within a reasonable extra time — and if we don't, you may cancel and get your money back. The risk for the goods passes to you when you (or someone you name) receive them.

If the parcel looks damaged when it arrives, please take a photo and tell us.

7. Changing your mind — 14 days

You have 14 days from delivery to change your mind, without giving a reason. You pay the postage to send the game back. Read how on Returns & withdrawal, which also has the withdrawal form.

8. If the game is faulty or damaged

You have the rights of the Swedish Consumer Sales Act (konsumentköplagen). In short:

• You can complain about a fault for three years from delivery.
• If a fault shows within two years, it is assumed to have been there from the start, unless we can show otherwise.
• Tell us within a reasonable time after you notice the fault. Within two months is always in time.
• We fix it by sending a new game (or the missing or damaged part). If we can't, you get a price reduction or your money back.
• We pay for returning a faulty or damaged item.

Email hello@placehit.app with your order number and a photo.

9. Our liability

We are responsible for the game and for delivering it as agreed. We are not responsible for delays or failures caused by things outside our control, such as strikes, fires or carrier failures, for as long as they last. None of this limits your rights as a consumer.

10. Personal data

We use your details to deliver and support your order. See the Privacy policy.

11. Complaints and disputes

If you're not happy, email us first — we want to fix it. If we can't agree, you can take the matter to the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN), Box 174, 101 23 Stockholm, arn.se. We take part in ARN's process. If you live in another EU country, the European Consumer Centre can help. Swedish law applies, and a Swedish court decides any dispute, but you keep the protection of the mandatory consumer rules of the country where you live.

B. Using the Placehit app

12. The app

The Placehit app is free. You can play the daily card without an account. Some things — starting or joining a table — ask you to sign in with Apple or Google. The app is meant for players aged 16 and over.

13. Play fair

• Pick a name and table names that are not offensive, hateful or pretending to be someone else. We may change or remove names that break this, and remove players from the game if they keep doing it.
• Don't cheat, scrape, copy the game's content or try to break the service.

14. What others see

Your name, avatar and pins are shown to the people in your tables. Everyone else only sees your pin as an anonymous pin with the flag of the country you play from; tapping it shows that country and how far off the pin was — never your name or avatar. Details are in the Privacy policy.

15. Music, photos and content

Placehit does not host or play music. Songs open in the Spotify app, under the Spotify account on that phone and Spotify's terms. The cards, photos, texts and design of Placehit belong to us or our licensors. You may use them to play the game, not to copy or sell them.

16. Availability and changes

We work to keep the app running, but it may sometimes be down for updates or faults, and we may change, add or remove features. If we ever close the app, we'll give reasonable notice.

17. Deleting your account

You can delete your account at any time in the app (You › Delete account) or at privacy.placehit.app/delete-account.

18. Liability for the app

The app is free and provided as it is. As far as the law allows, we are not liable for indirect losses from using it. This doesn't limit any right you have by law.

Changes to these terms

We may update these terms. The version that applied when you placed an order applies to that order. For the app, we'll tell you in the app before important changes take effect.